Victoria Gardens Policies and Procedures Manual ⏤ Article Plan

This manual details guidelines for visitors, retailers, and staff, encompassing health, safety, security, and operational standards at Victoria Gardens․

It outlines expectations for conduct, emergency protocols, accessibility, and maintenance, ensuring a positive experience for everyone involved within the complex․

The document also covers specific regulations for the Cultural Art Center, the Library, food vendors, and parking enforcement procedures․

Victoria Gardens is a premier lifestyle center located in Rancho Cucamonga, California, offering a diverse and engaging experience for the community․ This expansive destination seamlessly blends retail shopping, delightful dining options, and captivating entertainment venues, creating a vibrant hub for social interaction and leisure activities․

Anchored by renowned department stores like Macy’s and JCPenney, alongside specialty retailers such as Bass Pro Shops, Victoria Gardens boasts over 150 establishments․ Visitors can enjoy a wide array of choices, from everyday necessities to unique gifts and experiences․ The center also features an AMC Theatre for movie enthusiasts and the esteemed Victoria Gardens Cultural Art Center, fostering artistic expression and community engagement․

Furthermore, the Rancho Cucamonga Public Library maintains a branch within Victoria Gardens, providing valuable resources and services to the public․ This manual serves as a comprehensive guide to understanding the policies and procedures that ensure a safe, enjoyable, and well-maintained environment for all who visit, work, and participate in the Victoria Gardens experience․

II․ Purpose of the Policies and Procedures Manual

This Policies and Procedures Manual serves as a foundational document for maintaining a consistently high standard of operation at Victoria Gardens․ Its primary purpose is to clearly define expectations for all individuals – visitors, tenants, retailers, employees, and contractors – regarding conduct, safety, and operational guidelines within the property․

The manual aims to promote a secure and welcoming atmosphere, protecting the wellbeing of residents, staff, and all visitors․ It establishes a framework for responsible behavior, outlining both permitted and prohibited activities․ By providing a comprehensive overview of rules and regulations, we strive to minimize disruptions and ensure a positive experience for everyone․

Moreover, this manual facilitates consistent application of standards, supports efficient problem-solving, and provides a reference point for addressing any concerns or issues that may arise․ Ultimately, it’s designed to uphold the reputation of Victoria Gardens as a premier destination․

III․ General Conduct & Code of Conduct

Victoria Gardens is committed to providing a safe, respectful, and enjoyable environment for all patrons․ This Code of Conduct outlines expected behaviors while on the property, ensuring a positive experience for everyone․ Courteous and considerate interactions are expected between all individuals – visitors, tenants, and staff alike․

Disruptive, threatening, or illegal activities will not be tolerated; This includes, but is not limited to, harassment, violence, vandalism, and unlawful assembly․ All individuals are expected to adhere to posted signage and instructions from Victoria Gardens personnel․

We prioritize the comfort and security of our community․ Maintaining a family-friendly atmosphere is paramount, and behavior deemed inappropriate or offensive will be addressed․ Cooperation with security personnel and adherence to these guidelines are greatly appreciated and contribute to a welcoming environment․

III․A․ Expected Behavior of Visitors

Visitors to Victoria Gardens are expected to demonstrate respectful behavior towards other patrons, retailers, and staff․ This includes maintaining a reasonable noise level, avoiding obstruction of walkways and entrances, and refraining from any disruptive conduct․

Appropriate attire is required; clothing should be respectful and not cause offense․ Responsible supervision of children is essential to ensure their safety and prevent disturbance to others․ Please be mindful of personal belongings and avoid leaving them unattended․

We encourage a courteous and considerate atmosphere․ Following the directions of Victoria Gardens personnel is expected, as is adherence to all posted rules and regulations․ Your cooperation helps maintain a pleasant and secure environment for all who visit and enjoy our facilities․

III․B․ Prohibited Activities

Certain activities are strictly prohibited within Victoria Gardens to ensure the safety and comfort of all visitors․ These include, but are not limited to, loitering, soliciting, panhandling, and unauthorized sales or promotional activities․

The consumption of alcoholic beverages outside of licensed restaurant areas is not permitted․ Smoking and vaping are restricted to designated areas only․ Disruptive or threatening behavior, including harassment of any kind, will not be tolerated․

Furthermore, skateboarding, rollerblading, and the use of bicycles are prohibited on the property․ Animals, except for certified service animals, are not allowed inside Victoria Gardens․ Any violation of these policies may result in removal from the premises and potential legal action․

IV․ Health and Safety Regulations

Victoria Gardens prioritizes the health and safety of all patrons, staff, and tenants․ To that end, adherence to specific regulations is required․ Currently, while not mandated, it is strongly recommended that visitors stay up-to-date with their COVID-19 vaccinations to protect themselves and others․

Comprehensive emergency procedures are in place to address fire, medical emergencies, and security incidents․ These protocols include clearly marked evacuation routes, readily available first aid stations, and a trained security team․ Regular safety drills are conducted to ensure preparedness․

Maintaining high standards of hygiene is paramount, particularly for food vendors, to prevent the spread of illness․ Detailed procedures for reporting safety concerns are readily available and encouraged․

IV․A․ COVID-19 Vaccination Recommendations

While Victoria Gardens does not currently mandate COVID-19 vaccinations, we strongly encourage all visitors, employees, and tenants to remain current with recommended vaccinations and booster doses․ This proactive measure significantly contributes to protecting the health and wellbeing of our entire community․

Staying up-to-date with vaccinations helps minimize the risk of severe illness, hospitalization, and potential transmission of the virus․ Victoria Gardens continuously monitors public health guidelines from local and national authorities, including the CDC, and will adjust recommendations as needed․

We believe that vaccination is a personal choice, but strongly advocate for its benefits in fostering a safe and healthy environment for everyone enjoying Victoria Gardens․

IV․B․ Emergency Procedures (Fire, Medical, Security)

In the event of a fire, immediately evacuate the premises following the directions of Victoria Gardens staff and posted exit signs․ Do not use elevators․ Report the fire’s location to Security at extension 555 or dial 911․

For medical emergencies, contact Victoria Gardens Security who will provide assistance and, if necessary, contact emergency medical services․ Clearly state the nature and location of the emergency․

Security personnel are available 24/7 to address safety concerns․ To report suspicious activity, theft, or any security-related issue, contact Security immediately․ Victoria Gardens utilizes surveillance systems and collaborates with local law enforcement to ensure a safe environment․

V․ Retailer & Tenant Policies

All retailers and tenants at Victoria Gardens are expected to adhere to established operating hours, as communicated by management․ Access to stores outside of these hours requires prior authorization․

Maintaining a high standard of storefront appearance is crucial․ Storefronts must be clean, well-maintained, and comply with Victoria Gardens’ aesthetic guidelines․ Regular inspections will be conducted to ensure compliance․

Tenants are responsible for the upkeep of their leased spaces, including interior maintenance and adherence to all applicable safety regulations․ Any alterations to the space require prior written approval from Victoria Gardens management․ Compliance with these policies ensures a consistent and positive shopping experience․

V․A․ Operating Hours & Access

Victoria Gardens’ standard operating hours are 10:00 AM to 9:00 PM, Monday through Saturday, and 11:00 AM to 7:00 PM on Sundays․ However, these hours may be adjusted seasonally or for special events, with advance notice provided to all tenants․

Retailers are expected to maintain consistent operating hours within the established guidelines․ Any deviations require prior written approval from Victoria Gardens management․ Access to tenant spaces outside of regular operating hours is restricted and requires a valid access card and pre-authorization․

Security personnel monitor access points, and unauthorized entry will be addressed․ Emergency access procedures are outlined in Section IV․B of this manual․

V․B․ Storefront Maintenance & Appearance Standards

All storefronts at Victoria Gardens must maintain a high standard of appearance, reflecting the center’s overall aesthetic․ This includes regular cleaning of windows, displays, and exterior surfaces․ Storefronts should be well-lit and inviting, with merchandise neatly arranged and presented․

Any proposed alterations to storefronts, including signage, awnings, or paint colors, require prior written approval from Victoria Gardens management․ Regular maintenance, such as painting and repairs, are the responsibility of the tenant․

Failure to maintain acceptable appearance standards may result in warnings and, ultimately, corrective action at the tenant’s expense․ Detailed guidelines regarding signage and display regulations are available upon request․

VI․ Security Protocols

Victoria Gardens prioritizes the safety and security of all visitors, tenants, and staff․ A comprehensive security system is in place, including strategically positioned surveillance cameras and regular security patrols․ All incidents, including suspicious activity, theft, or emergencies, must be reported immediately to Victoria Gardens Security․

Security personnel are authorized to address safety concerns and enforce center rules․ Cooperation with security personnel is expected from all individuals on the property․ Victoria Gardens maintains close collaboration with the Rancho Cucamonga Police Department to ensure a swift response to any critical situations․

Detailed procedures for reporting incidents and accessing security assistance are outlined in Section XIV of this manual․

VI․A․ Surveillance Systems & Monitoring

Victoria Gardens employs a network of high-resolution surveillance cameras throughout the property, including common areas, parking lots, and building entrances․ These systems are actively monitored by trained security personnel to deter criminal activity and provide real-time situational awareness․

Recorded footage is retained in accordance with legal requirements and Victoria Gardens’ internal policies․ Access to surveillance footage is restricted to authorized personnel for legitimate security purposes, such as investigating incidents or assisting law enforcement․

The presence of surveillance systems is intended to enhance safety and security, and signage indicating their use is prominently displayed throughout the center․

VI․B․ Loss Prevention & Theft Reporting

Victoria Gardens is committed to minimizing loss and preventing theft through proactive measures, including security personnel patrols and collaboration with local law enforcement․ Retailers and tenants are encouraged to implement their own loss prevention strategies within their stores․

Any suspected theft, shoplifting, or fraudulent activity should be immediately reported to Victoria Gardens Security and, if appropriate, to the Rancho Cucamonga Police Department․ Detailed incident reports, including descriptions of suspects and stolen items, are crucial for effective investigation․

Victoria Gardens Security will assist in gathering evidence and coordinating with authorities․ A clear reporting process ensures swift response and contributes to a safe shopping environment for all visitors․

VII․ Food Safety & Hygiene

Maintaining impeccable food safety and hygiene standards is paramount at Victoria Gardens, protecting the health and wellbeing of all patrons․ All food vendors and eateries are required to adhere to stringent regulations set forth by the San Bernardino County Department of Public Health․

Regular inspections will be conducted to ensure compliance with these standards, covering food handling practices, storage temperatures, and cleanliness of facilities․ Vendors must possess valid food handler certifications and demonstrate a commitment to safe food preparation․

Victoria Gardens aims to promote and protect health through these policies, ensuring a safe and enjoyable dining experience for every visitor․

VII;A․ Food Vendor Regulations

All food vendors operating within Victoria Gardens must comply with a comprehensive set of regulations designed to ensure food safety and quality․ This includes obtaining and maintaining all necessary permits and licenses from the San Bernardino County Department of Public Health, alongside proof of adequate liability insurance․

Vendors are responsible for adhering to strict guidelines regarding food sourcing, preparation, storage, and handling․ Detailed records must be maintained, documenting temperature logs, cleaning schedules, and employee training․

Regular inspections will verify compliance, and any violations may result in penalties, including suspension of operating privileges․ These regulations are vital for protecting public health․

VII․B․ Hygiene Standards for Eateries

Eateries within Victoria Gardens are held to exceptionally high hygiene standards to safeguard the wellbeing of our visitors․ All food preparation areas, dining spaces, and restrooms must be maintained in a consistently clean and sanitary condition, with frequent and documented cleaning schedules․

Employees are required to undergo thorough training on proper handwashing techniques, food handling procedures, and sanitation protocols․ Maintaining high standards of hygiene is paramount, and regular health checks for food handlers are mandatory․

Waste disposal must adhere to strict guidelines, and pest control measures must be proactively implemented; Compliance will be regularly monitored through inspections, ensuring a safe and pleasant dining experience for all․

VIII․ Child Safety & Wellbeing Policies

Victoria Gardens prioritizes the safety and wellbeing of all children visiting the property․ We are committed to fostering a secure environment through comprehensive policies and proactive measures․ Lost child procedures are clearly defined, with staff trained to respond effectively and compassionately․

We aim to promote and protect the health, safety, and wellbeing of all children utilizing procedures and policies to maintain high standards․ Parental supervision is strongly encouraged, and designated safe meeting points are available throughout the center․

Regular safety checks of play areas and family restrooms are conducted․ Any concerns regarding a child’s welfare should be immediately reported to security personnel or management․

IX․ Accessibility & Inclusion

Victoria Gardens is dedicated to providing an inclusive and accessible experience for all visitors, including those with disabilities․ We strive to exceed the requirements of the Americans with Disabilities Act (ADA) and ensure equal access to all amenities and services․

Accessible parking spaces are clearly marked and conveniently located near entrances․ Ramps, elevators, and accessible restrooms are available throughout the property․ We offer services for visitors with disabilities, including wheelchair rentals and assistance from trained staff․

Information regarding accessibility features is readily available at the Guest Services desk and on our website․ Victoria Gardens is committed to ongoing improvements to enhance accessibility and inclusivity for everyone․

IX․A․ ADA Compliance

Victoria Gardens is fully committed to adhering to the standards set forth by the Americans with Disabilities Act (ADA)․ This commitment encompasses all aspects of the property, from physical accessibility to effective communication and program access․

Regular audits are conducted to identify and address any potential ADA compliance issues․ These audits cover parking, entrances, restrooms, pathways, and other key areas․ We maintain detailed documentation of all compliance efforts and promptly address any reported concerns․

Staff members receive ongoing training on ADA requirements and best practices for assisting visitors with disabilities․ Victoria Gardens strives to create a welcoming and inclusive environment for all, ensuring equal opportunities and access for everyone․

IX․B․ Services for Visitors with Disabilities

Victoria Gardens provides a range of services to enhance the experience for visitors with disabilities․ These include designated accessible parking spaces conveniently located near entrances, wheelchair rentals available on a first-come, first-served basis, and accessible restrooms throughout the property․

Assistive listening devices are available for events held at the Victoria Gardens Cultural Art Center, and large-print materials can be requested where applicable․ Our Guest Services team is trained to provide personalized assistance, including directions, escort services, and information about accessible routes․

We are dedicated to continually improving our services and welcome feedback from visitors to ensure we meet their needs effectively․ Contact Guest Services for specific requests or to report any accessibility concerns․

X․ Property Maintenance & Cleanliness

Victoria Gardens is committed to maintaining a clean, safe, and aesthetically pleasing environment for all visitors and tenants․ A comprehensive maintenance schedule is in place, encompassing regular cleaning of common areas, landscaping, and upkeep of all facilities․

Daily cleaning routines include litter removal, restroom sanitation, and floor maintenance․ Periodic deep cleaning and preventative maintenance are also conducted to address potential issues proactively․ Any maintenance concerns or safety hazards should be reported immediately to Property Management through Guest Services or security personnel․

We strive to uphold high standards of cleanliness and promptly address any reported issues to ensure a positive and enjoyable experience for everyone at Victoria Gardens․

XI․ Use of Victoria Gardens Cultural Art Center

The Victoria Gardens Cultural Art Center is a vibrant community space dedicated to fostering artistic expression and cultural enrichment․ Use of the Center is governed by specific policies designed to ensure its accessibility and preservation for all․

Reservations for events and performances are required and subject to approval by Victoria Gardens Management․ All events must adhere to established guidelines regarding setup, sound levels, and cleanup․ Commercial activities require prior written consent and may be subject to rental fees․

Respect for the facility and its artwork is paramount․ Food and beverages are restricted in certain areas, and appropriate supervision is required for youth groups․ Detailed rental agreements outlining specific terms and conditions are available from the Art Center’s administrative office․

XII․ Rancho Cucamonga Public Library Policies (Within Victoria Gardens)

The Rancho Cucamonga Public Library branch located within Victoria Gardens operates under the policies and procedures of the San Bernardino County Library System, alongside supplemental guidelines specific to its location․

Library cardholders are expected to adhere to standard borrowing privileges, including loan periods and overdue fine structures․ Computer and internet access are available on a first-come, first-served basis, subject to acceptable use policies․ Quiet study areas are designated for focused work, and noise levels should be kept to a minimum․

Food and beverages are generally prohibited within the library space to protect collections and equipment․ Programs and events offered by the library are open to the public and may require registration․ For detailed information regarding library services and policies, please visit the library’s information desk or website․

XIII․ Parking Regulations & Enforcement

Victoria Gardens provides ample parking for visitors, however, adherence to posted regulations is essential for smooth traffic flow and accessibility․ Parking is generally free of charge in designated areas, with time limits potentially enforced during peak hours or special events․

Vehicles must be parked within marked spaces and may be subject to towing if parked illegally, obstructing traffic, or in designated fire lanes․ Accessible parking spaces are reserved for vehicles displaying valid disability placards or license plates․ Victoria Gardens security personnel regularly patrol parking areas to enforce regulations․

Any parking violations may result in fines or towing at the owner’s expense․ The management is not responsible for vehicles or their contents while parked on the property; Please observe all posted signage regarding parking restrictions and designated areas․

XIV․ Documentation & Reporting Procedures

Accurate documentation and timely reporting are crucial for maintaining a safe and efficient environment at Victoria Gardens․ All incidents, including accidents, injuries, security breaches, or property damage, must be reported immediately to security personnel or management․

Incident reports should be completed thoroughly, detailing the event, location, individuals involved, and any witnesses․ Retailers and tenants are responsible for maintaining their own records related to employee training, safety inspections, and any incidents occurring within their premises․

All documentation, including reports, permits, and licenses, must be readily available for inspection by Victoria Gardens management or authorized personnel․ Proper record-keeping ensures compliance with regulations and facilitates effective problem-solving and preventative measures․

XV․ Amendment & Review of Policies

Victoria Gardens reserves the right to amend these policies and procedures at any time to ensure continued relevance and effectiveness․ Changes will be communicated through postings on the official Victoria Gardens website, notices to retailers and tenants, and other appropriate channels․

A comprehensive review of these policies will be conducted annually, or more frequently as needed, to address evolving safety standards, legal requirements, and operational best practices․ Feedback from retailers, tenants, and visitors will be considered during the review process․

The date of the most recent review will be clearly indicated on the published version of this manual․ Adherence to the current policies is the responsibility of all individuals and entities operating within Victoria Gardens․