Ember Mug Manual: A Comprehensive Guide (Updated 12/20/2025)

Welcome! This manual provides detailed instructions for your Ember Mug, covering setup, operation, maintenance, and troubleshooting as of today, December 20, 2025.

Congratulations on acquiring an Ember Mug, a revolutionary temperature-controlled drinkware experience! This smart mug allows you to enjoy your beverages at your preferred warmth for extended periods. The Ember Mug utilizes advanced heating technology, seamlessly integrated with a mobile app for personalized control.

Whether you savor coffee, tea, or hot chocolate, the Ember Mug ensures consistent temperature, eliminating the frustration of quickly cooling drinks. This guide will walk you through every aspect of your Ember Mug, from initial setup and app connectivity to troubleshooting common issues and understanding advanced features.

What is the Ember Mug and its Features?

The Ember Mug is a temperature-controlled smart mug designed to keep your drink at your ideal temperature for hours. Key features include precise temperature control via the Ember app, customizable presets for different beverages, and an LED indicator displaying the mug’s status.

It boasts long-lasting battery life and comes with a charging coaster to maintain temperature while in use or recharge. The mug’s sleek design and durable construction enhance the drinking experience. Firmware updates, delivered through the app, ensure optimal performance and introduce new functionalities.

Unboxing and Initial Setup

Upon unboxing your Ember Mug, you’ll find the mug itself, a charging coaster, and a power adapter. Carefully remove all components and inspect for any damage. Before first use, place the mug on the charging coaster and connect the power adapter to a standard outlet.

Allow the mug to fully charge – the LED will indicate charging status. Download the Ember app (detailed in the next section) to connect and personalize your mug. Ensure your device’s Bluetooth is enabled for a seamless pairing process. Initial setup takes only a few minutes!

Understanding the Ember Mug Components

Your Ember Mug system consists of three key parts. First, the Mug Body, constructed with stainless steel and housing the heating technology. Next, the Charging Coaster provides wireless power and maintains temperature when the mug is not in use. Inspect the spring pin contacts regularly for cleanliness.

Finally, the Power Adapter connects the charging coaster to a power source. Proper connection is vital for optimal performance. The mug base twists 15 degrees clockwise for battery replacement when needed. Understanding these components ensures proper use and longevity.

Mug Body

The Ember Mug’s body is crafted from durable, food-grade stainless steel, designed for consistent temperature maintenance. It features a built-in battery and heating element, controlled via Bluetooth connectivity. The bottom of the mug houses the charging contacts, crucial for wireless power transfer via the coaster.

Ensure these contacts remain clean to avoid connection issues. A power button located underneath controls operation; holding it initiates resets. The base can be twisted 15 degrees clockwise for battery access. Regular inspection prevents corrosion and ensures optimal performance.

Charging Coaster

The Ember Charging Coaster provides wireless power to your Ember Mug, maintaining temperature and recharging the internal battery. It features a sleek design and utilizes magnetic contact for a secure connection. Ensure the coaster is connected to the power adapter for continuous charging.

Inspect the coaster’s surface regularly for debris or corrosion that could impede charging. Proper placement of the mug on the coaster is vital for efficient power transfer. A stable, flat surface is recommended for optimal functionality and to prevent accidental disconnections.

Power Adapter

The Ember Mug Power Adapter is specifically designed to work with the Charging Coaster, providing the necessary voltage and current for optimal performance. Important: Only use the provided adapter to avoid damaging the coaster or mug. Ensure the adapter is securely plugged into a functioning power outlet.

Inspect the adapter and cable regularly for any signs of damage, such as fraying or exposed wires. If damage is detected, discontinue use immediately. The adapter’s specifications are clearly marked on its housing for reference.

Connecting Your Ember Mug to the App

Unlock full functionality! Connecting your Ember Mug to the Ember app via Bluetooth enables precise temperature control, customization of presets, and firmware updates. The app is essential for maximizing your Ember experience. Ensure Bluetooth is enabled on your smartphone or tablet before proceeding.

The app allows for remote control and monitoring of your mug’s temperature. If initial pairing fails, try resetting the mug by holding the power button for 15 seconds, observing the LED sequence. Troubleshooting steps are detailed within the app itself.

Downloading and Installing the Ember App

Get started with the app! The Ember app is available for free download on both the Apple App Store (iOS devices) and the Google Play Store (Android devices). Simply search for “Ember” in your respective app store.

Once located, tap “Install” or “Get” to begin the download and installation process. After installation, open the app and follow the on-screen prompts to create an account or log in if you already have one. Grant the app necessary permissions, including Bluetooth access, for seamless mug connection.

Pairing the Mug via Bluetooth

Connect your mug! Ensure Bluetooth is enabled on your smartphone or tablet. Within the Ember app, navigate to the “Add Mug” section. Place your Ember Mug near your device. The app will begin searching for available mugs.

Select your mug from the list when it appears. You may be prompted to enter a pairing code – this is usually displayed on the mug’s LED indicator. Hold the bottom button for 15 seconds if connection issues arise. A successful pairing will be confirmed within the app.

Troubleshooting Connection Issues

Experiencing connectivity problems? First, verify Bluetooth is active on your device and the mug is sufficiently charged. Ensure the mug is within range of your smartphone or tablet. Try restarting both the Ember Mug (hold the power button for 10 seconds) and the Ember app.

If issues persist, attempt a full reset of the mug by holding the power button for 15 seconds until the LED flashes red. Confirm no other devices are actively connected. Check for app updates, and consider reinstalling the Ember app if necessary.

Using the Ember Mug: Basic Operation

Getting started is simple! To power on your Ember Mug, simply pour in your beverage – it automatically activates. To turn it off, let it sit empty for a prolonged period, or manually via the app. Setting your desired temperature is easily done through the Ember app, offering precise control.

Temperature adjustments can also be made directly on the mug itself, though the app provides more granular options. Remember to place the mug on its charging coaster when not in use to maintain temperature and charge the battery.

Powering On and Off

Effortless operation is key! Your Ember Mug intelligently powers on automatically when liquid is added. No buttons are needed for initial activation; To power off, simply allow the mug to remain empty for a period; it will enter sleep mode;

For a manual shutdown, utilize the Ember app. Holding the bottom button for approximately 15 seconds initiates a forced power-off, indicated by a flashing red LED. Remember to always ensure the mug is dry before prolonged storage.

Setting Your Desired Temperature

Personalize your perfect sip! Utilize the Ember app to precisely set your preferred drinking temperature, ranging from 120°F to 145°F (49°C to 63°C); The app interface allows for granular adjustments, ensuring optimal warmth for various beverages.

Experiment to discover your ideal setting. Remember, temperature presets can be customized for frequently enjoyed drinks. The mug will maintain your chosen temperature for an extended period, providing consistent enjoyment.

Temperature Control via the App

Seamless control at your fingertips! The Ember app offers intuitive temperature adjustments. Simply open the app, select your connected mug, and use the slider to modify the temperature in real-time. View the current beverage temperature and battery status directly within the app interface.

Beyond setting temperatures, the app allows for creating custom presets for different drinks. Enjoy precise control and consistent warmth, ensuring every sip is perfectly tailored to your preference. Regular firmware updates, delivered through the app, enhance functionality.

Maintaining Your Ember Mug

Keep your Ember Mug performing optimally! Regular cleaning is crucial. Hand wash the mug with warm, soapy water, avoiding abrasive cleaners. Inspect the charging contacts frequently for dirt or corrosion; a clean connection ensures reliable charging. Prevent corrosion by drying the contacts thoroughly after washing.

Avoid prolonged submersion in water. Firmware updates, delivered via the app, contribute to longevity. Addressing minor issues promptly, like a mug not heating, can prevent larger problems. Proper care extends the life of your Ember Mug and preserves its smart features.

Cleaning Instructions

Maintaining cleanliness is key! Always hand wash your Ember Mug with warm, soapy water. Do not place it in a dishwasher, as this can damage the electronic components. Avoid using abrasive cleaners or scouring pads, which may scratch the surface. Ensure all soap residue is thoroughly rinsed away.

Pay close attention to the interior base and the charging contacts. Gently wipe these areas with a soft, damp cloth. Dry all components completely before placing the mug on the charging coaster. Regular cleaning prevents buildup and ensures optimal performance.

Inspecting Charging Contacts

Regular inspection is crucial for consistent charging! Carefully examine both the mug’s base and the charging coaster’s pins for any signs of dirt, debris, or corrosion. These spring pin contacts are vital for power transfer. Use a clean, dry cloth to gently wipe away any obstructions.

If corrosion is present, cautiously clean the contacts with a slightly damp (not wet!) cotton swab. Ensure everything is completely dry before attempting to charge. Damaged or corroded contacts can lead to charging failures, so prompt attention is recommended.

Preventing Corrosion

Protect your investment with proactive care! To minimize corrosion on the charging contacts, avoid exposing the Ember Mug to excessive moisture. Never submerge the mug or coaster in water. After cleaning, ensure both components are thoroughly dried before use.

Regularly wipe down the contacts with a clean, dry cloth. Storing the mug in a dry environment when not in use will also help prevent corrosion. Addressing minor corrosion promptly, as detailed in the inspection section, is key to long-term functionality.

Troubleshooting Common Issues

Experiencing problems? This section addresses frequent concerns. If your mug isn’t heating, first verify it’s properly seated on the charging coaster. For connectivity issues, ensure Bluetooth is enabled and try re-pairing via the Ember app. A reset – holding the power button for 10-15 seconds until the LED flashes red – often resolves software glitches.

Inspect charging contacts for dirt or corrosion. Firmware updates through the app can also fix bugs. If problems persist, consult the warranty information or contact Ember support for assistance.

Mug Not Heating

Is your Ember Mug failing to warm your beverage? First, confirm the mug is securely positioned on the charging coaster, ensuring a solid connection. Inspect the mug’s base and coaster contacts for any dirt or corrosion that might impede charging. Attempt a reset by holding the power button for approximately 10 seconds.

Verify the mug has sufficient battery charge. If the issue continues, check for available firmware updates within the Ember app, as these often address heating-related bugs. A full charge and software update may resolve the problem.

Connectivity Problems

Experiencing difficulty connecting your Ember Mug to the app? Ensure Bluetooth is enabled on your smartphone or tablet. Try restarting both your mobile device and the Ember Mug – hold the mug’s power button for 15 seconds. Confirm the mug isn’t already paired with another device.

Within the Ember app, attempt to “forget” the mug and re-pair it. If problems persist, check for app updates. Sometimes, a fresh app installation can resolve stubborn connection issues. Ensure you are holding the mug upright during pairing.

Resetting the Ember Mug

Need to reset your Ember Mug? A reset can resolve various software glitches. To initiate a reset, press and hold the power button located on the mug’s underside for approximately 15 seconds. Observe the LED indicator; it will initially blink blue, then transition to yellow, and finally illuminate red.

Alternatively, a 14-second hold will cause the LED to flash red. After the reset, re-pair the mug with the Ember app. This process restores the mug to its factory settings, resolving many operational issues. Remember to re-establish your temperature preferences.

Advanced Features and Settings

Unlock the full potential of your Ember Mug! Customize temperature presets within the Ember app to perfectly suit your favorite beverages. Understanding the LED indicator meanings is crucial; different colors signal various states like charging, heating, or connection status.

Regularly check for firmware updates via the app to ensure optimal performance and access to new features. These updates often address bugs and enhance the overall user experience. Explore advanced settings for personalized control and a truly tailored drinking experience.

Customizing Temperature Presets

Personalize your perfect sip! The Ember app allows you to create and save custom temperature presets for different drinks. Whether you prefer a piping hot coffee or a gently warmed tea, tailoring the temperature is simple.

Name each preset for easy identification – “Morning Coffee,” “Green Tea,” or “Hot Chocolate” are great examples. Experiment to find your ideal temperature and enjoy consistent perfection with every use. These presets ensure your beverage remains exactly as you like it, every time.

LED Indicator Meanings

Understanding your Ember Mug’s signals is key! The LED indicator communicates the mug’s status. A pulsing white light signifies the mug is heating. Solid white indicates your desired temperature has been reached and is being maintained.

A blinking blue light shows the mug is attempting to connect via Bluetooth. A flashing red light signals a potential issue, often requiring a reset (hold the button for 15 seconds). The LED will cycle through colors during a reset process, indicating progress.

Firmware Updates

Keep your Ember Mug performing optimally! Regularly check for firmware updates through the Ember app. These updates enhance functionality, improve connectivity, and address potential bugs. The app will notify you when an update is available.

During the update process, ensure your mug is placed on the charging coaster and the app remains connected via Bluetooth. Do not interrupt the update! A failed update could require contacting Ember support. Firmware updates are crucial for a seamless and reliable experience.

Battery Information and Replacement

Understanding your Ember Mug’s power source is key. Battery life expectancy varies with usage and temperature settings. Expect consistent performance for several years with proper care. When the battery reaches the end of its life, replacement is straightforward.

To replace the mug base, simply twist it 15 degrees clockwise when looking at the bottom. This unlocks the base for easy removal and installation of a new one. Always purchase replacement bases directly from Ember to ensure compatibility and safety.

Battery Life Expectancy

The longevity of your Ember Mug’s battery depends on several factors. Frequent use at higher temperatures will naturally reduce battery life compared to occasional use at lower settings. Generally, you can expect several years of reliable performance with typical daily use.

However, consistent rapid charging or leaving the mug on for extended periods without use can impact the battery’s lifespan. Proper maintenance, like avoiding extreme temperatures and following cleaning instructions, will maximize its longevity.

Replacing the Mug Base (Twist 15 degrees clockwise)

If your Ember Mug base requires replacement, the process is straightforward. First, ensure the mug is powered off and disconnected from the charging coaster. Carefully grasp the mug body and the base, then gently twist the base 15 degrees clockwise, looking at the bottom.

This action unlocks the base, allowing you to lift it away from the mug body. Align the new base, ensuring proper orientation, and gently press it onto the mug body, twisting 15 degrees counter-clockwise to lock it securely in place.

Safety Precautions

Please read these safety guidelines carefully before using your Ember Mug. Avoid immersing the mug or charging coaster in water. Do not use abrasive cleaners, as they may damage the finish. Always ensure the charging contacts are clean and free of debris to prevent corrosion.

Never operate the mug if it is damaged. Do not attempt to disassemble or repair the mug yourself; contact Ember support for assistance. Keep the mug away from extreme temperatures and direct sunlight. Use only the provided power adapter to charge the mug, and supervise children when using the device.

Warranty Information

Ember offers a one-year limited warranty covering defects in materials and workmanship from the date of original purchase. This warranty does not cover normal wear and tear, misuse, accidental damage, or unauthorized modifications. To initiate a warranty claim, please contact Ember customer support with proof of purchase.

The warranty is void if the mug has been disassembled or repaired by anyone other than Ember. Ember reserves the right to repair or replace the defective product at its discretion. See the full warranty terms and conditions on the Ember website for complete details.

Available Languages for Manuals

Ember is committed to global accessibility! We provide comprehensive Ember Mug manuals in a variety of languages to support our international customer base. Currently, manuals are readily available in English, French, Spanish, Italian, German, Portuguese, Korean, Japanese, and Chinese.

You can easily access these translated guides through the Ember website’s support section. Simply select your preferred language from the dropdown menu to download the corresponding manual. We continually strive to expand our language offerings to better serve our diverse community.